Patient Advocate and Customer Service Feedback:
ICE Comment
Mystery Patient Program
Allows beneficiaries to anonymously grade our facilities and our patient/staff interactions in several different areas of performance. To participate, simply obtain a Mystery Patient Questionnaire from the Customer Service desk located at the main entrance of the MDG; the questionnaire can either be filled out during or after your appointment and once it is complete, it can be placed it into any of the ICE comment boxes located within the facility.
Joint Outpatient Experience Survey (JOES)
Take a few minutes to fill out the JOES when you get it by mail or email. Joes is a survey that asks questions about your military health care experience. It’s secure and we won’t share your personal information. Your JOES responses tell us what we’re doing right and what we can do better.
**If you would like to speak to the Clinic Patient Advocate and Customer Service Representative, please dial the Kadena Medical Clinic appointment line and follow the prompt to the clinic you wish to voice your concerns.