Kadena Finance switching processing to AFFSC Published March 11, 2009 By 18th Financial Services Office KADENA AIR BASE, Japan -- Kadena's Financial Services Office has moved its pay processing operations to the Air Force Financial Services Center at Ellsworth Air Force Base, S.D. During the switchover, the FSO will continue to serve Team Kadena's financial service needs. The move is part of the Financial Management community's implementation of the new Financial Services Delivery Model. "Although this transformation is a major change for the Comptroller Squadron, the overall process for customers has not changed," said Lt. Col. Trevor Matsuo, 18th Comptroller Squadron commander. "In the future, the services provided by the Financial Management community will be available 24 hours a day and seven days a week," Colonel Matsuo added, "and accessible without leaving your work center." The workload migration is just one part of changes to the the Air Force's financial management procedures that include consolidating the back-shop processing operations currently provided at 139 Active Duty and Reserve locations worldwide into one operation at the Air Force Financial Services Center (AFFSC) at Ellsworth Air Force Base, S.D. Kadena AB switched over on Feb. 27. There are several steps customers can take to help support a smooth transition and prevent any delays in payment by following these basic rules: - Use existing automated systems such as Defense Travel System (DTS), myPay, and LeaveWeb for transactions - Use CASH Forms Lite to prepare a hard copy travel voucher so that documents can be easily scanned and read by the AFFSC - Claim all reimbursable expenses and annotate proper modes of transportation - Have a complete set of orders when filing vouchers - Have the proper signatures on a travel voucher - Indicate the amount to be disbursed to the Government Travel Card (GTC) - Use the Unit Agency Program Coordinator as the first stop for GTC issues - not the AFFSC or local finance office - Conduct a quality check before taking the documents to the finance office - the AFFSC rejects 10 to 15 percent of documents because of incorrect or missing basic information and this can significantly delay the processing time For any reason, if a claim has not been paid within 10 days for a military pay document or travel voucher, the first stop should be the local finance office. The local finance office can place your document in a priority folder, which will get it to the front of the queue. Early notification of a delay is the best measure to ensure your claim is being processed. Air Force Finance is changing the way it conducts business in order to enhance the financial service options available to Airmen and their families. The FSO will continue to serve your financial service needs, along with an ever increasing suite of on-line services located on the AF Portal @ Life & Career > Money - Finance Central. Airmen are encouraged to use the AF Portal where they can find answers to frequently asked questions and conduct transactions through DTS, myPay, and LeaveWeb. Stay tuned for more updates on changes and for more information visit the AFFSC website on the AF Portal by highlighting 'Life & Career' Tab, then clicking on 'Money - Finance Central', then select 'Air Force Financial Services Center (AFFSC)' link.